FAQ
- How long does my contract last?
- 24 months. Simple, fixed and straightforward.
- Can I end my contract early?
- Yes. If you end it in the first three months, a penalty applies. After that you pay an early-exit fee based on the months remaining.
- What’s included in my monthly subscription?
- It’s one subscription that includes your warranty, tracker, comprehensive insurance, 24-hour roadside assistance and a loan vehicle.*
- What additional benefits do I get?
- A loan vehicle if you have an insurance or warranty claim. Terms and conditions apply.
- Is there an insurance excess?
- Yes. An insurance excess is payable on each claim.
- Who can drive the car?
- The subscriber, and nominated family members who live at the same address.
- How long does approval take?
- Approval is instant. Validation takes only 20 minutes if you submit all your documents with your application.
- What do I pay upfront?
- Either your first monthly amount or an initial payment. Which one depends on your credit assessment.
- How far can I drive?
- Up to 2,500 km a month, or 30,000 km a year. If you need more, tell us upfront and we can arrange it.
- Is the car covered from the start?
- Yes. The car is covered by a mechanical warranty from day one.
- What if something breaks?
- The warranty covers mechanical and electrical components. It does not cover wear and tear, or damage caused by negligence.
- Can I change my car?
- Yes, up to three times during your 24-month contract.
- What documents do I need to apply?
- Your SA ID or passport
- Your South African driver’s licence
- Proof of residence no older than 3 months
- Your latest payslip
- 6 months of bank statements if you are self-employed
- When do I get my car?
- Once your documents are approved and your contract is signed, you can drive away the same day.
- Can I use the car for e-hailing or deliveries?
- No. The subscription is not for e-hailing, deliveries, courier or passenger services.
- Who do I contact in an emergency?
- Roadside assistance and emergencies: 087 114 5091. Insurance claims: 087 135 8787. Warranty claims: 0861 827 4653. WhatsApp: 061 524 6363.
- Do I get anything for referring somebody?
- R 1,000 cash for every person you refer whose deal is concluded.
*A loan vehicle is provided during an insurance or mechanical claim. A refundable deposit is payable. Terms and conditions apply.
Something not answered here
Anything specific to your situation is worth a two-minute conversation rather than a guess: 087 898 3531 or WhatsApp 061 524 6363. All the ways to reach us.